Don't worry, we got you covered, just look through the details below.
a) Goods sold are not returnable or refundable unless you received an incorrect item(s) or any factory defected item(s) such as faulty zip, holes and obvious stains, otherwise it will not be accepted for return.
b) We will always ensure all products are in good condition before sending out to customer, otherwise we will inform you if we have no replacement stock.
c) Please note that term of "incorrect item" does not include subjective reasons such as dimension is not what customer expected , not up to expectation and changing mind. However, if the item(s) has a defect, customer can look for exchange within 3 days from the date of received with us by email or telephone. Any late response will not be entertained. Please provide photos and describe the damage in email to firstname.lastname@example.org. All delivery cost (from and to) will be borne by customers.
d) The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping packaging as received. We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods /products, customer will receive their refund/goods for replacement within 7 days after the confirmation.
e) If customer choose for refunds, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
f) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us at email@example.com.